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Policies

Please read all policies before submitting a form!

General Booking Policies:

  • Advance Booking: All services must be booked at least a week in advance.

  • Deposit Requirement: A 30% deposit is required to secure bookings. Deposits are non-refundable.

  • Payment Deadlines: The remaining balance must be paid in full a day prior to the event. For meal prep services, full payment is required at least one day before the service date.

  • Late Fees: A 1.5% late fee will be applied to overdue invoices. Timely payments are essential to ensure the quality and reliability of our services.

 

Last-Minute Events:

  • Any last-minute event bookings will incur an additional fee of $25 per person.

 

Cancellation Policy:

  • Cancellations (Excluding Meal Prep Services): Must be made at least 24 hours in advance to receive a 50% refund.

  • Failure to cancel within these time frames will not guarantee a refund.

Meal Prep Delivery Refunds:

  • 5 days before delivery: 100% refund

  • 4 days before delivery: 75% refund

  • 3 days before delivery: 50% refund

  • 2 days before delivery: 25% refund

  • 1 day before delivery: No refund (Why? Because your meals will already be prepared for the week.)

 

Contract Requirement:

  • Both parties must sign a contract to confirm any event bookings.

 

Tax Information:

  • An 8.875% NYC Food Sales Tax Fee will be charged for all services.

 

Thank you for understanding and adhering to these policies, which allow us to provide you with the highest level of service!

Understanding Our Pricing Policies

Q: How do you price your menu and services?

 

A: Your event boils down to so many more hidden costs than solely the cost of groceries. We factor in consulting you with your event, planning, hours spent grocery shopping/buying equipment for the event, cost of transportation, varying market prices on ingredients, prep time, setting up, cleaning, presentation, budgeting, and so much more! On top of that, we as chefs have to find time to include charging our worth (credentials, expertise, resume, field experience, skills, and talent etc.) We understand that our pricing may not fit everyone's budget, but we ask you keep these factors in mind before booking us or  any other chefs in the industry. Trust me that this will be worth every dime!

 

Q: Why is my deposit non-refundable? 

 

A: The 50% deposit covers 50% of the events costs and service charges, It is non-refundable because it covers upfront costs that cannot be reversed or cancelled up to that point, as far as the cost of drafting the legal agreement, event and menu consultation, and preliminary planning for the event. Submitting a deposit means you are agreeing to move forward with us and forfeiting the deposit will mean all the work to detail out your event will technically be free which is really not. We take a lot of time and pride into focusing on the details of your event! 

 

Q: Do you travel? 

 

A: Yes, we travel. The cost of traveling personal chef services is: 

The service and supply/ food cost + transportation (flight, rental, car, etc.) + lodging/stay (Hotel- we cannot stay with guest under any circumstances) 

 

IF YOU HAVE ANY MORE QUEATIONS PLEASE DO NOT HESISTATE TO CONTACT AND ASK! 

©Zoe's Kitchen 

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